Help Center

All returns MUST be authorised by City West Yamaha before goods are returned. Please call or email one of our helpful staff and they will give you a return number before sending your order back to us.

All items returned for refund or credit must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty). Please see the list below for things to avoid ensuring your return is accepted:

When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
Ladies, if you are trying helmets on, please remove your makeup first. Your makeup will stain the cheek-pads and your return may not be accepted.
Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.
Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition. Due to health & hygiene regulations we are unable to accept returns on any underwear or swimwear products unless faulty. Please Choose Carefully!

Weekends don’t count. All lead times are in business days and exclude public holidays.
If you order after 12pm, orders will be processed the following business day.
Dispatch is based on items leaving our Hoppers Crossing store.
Items that are in stock are subject to SAME DAY dispatch.
We are human; sometimes items will be out of stock.
If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.

Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Hoppers Crossing, 3029.

We use Australia Post Parcel Post for most of our shipping or Couriers Please, on occasion for bulky items.

City West Yamaha will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders.